FAQ

You can register by clicking, ‘Register with us’ tab on our home page. Complete the registration form and submit the details. After the authentication process, we will mail you with your login credentials which give you access to our online packaging system.

There is no fee required to use this portal. It's completely free of cost; however you need to register with us before using the portal

Enriched with top-end functionalities - travb2b provides a comprehensive suite of travel solutions for Travel Agent partners at a very competitive rate. Travel agents can compose own package & reserve the services in few minutes. We facilitate the fastest transactions, offer vast variety of products & offer empower travel agents with essential product knowledge to increase their sales & conversion. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

To retrieve your password, click on ‘Forgot password?’ beneath the login field seen on our home page. Simply enter email id which you used to create your travb2b account and Company Id which we had provided you, and your password would be delivered to the given email address. Alternatively you can write to support@travstore.com to request new password.

We take care of end to end to arrangements for our destinations including hotels & transfers & activities. We have listed down list of things you can reserve on our system

• Hotel reservation
• City sightseeing tours of Thailand
• Discovery Tours of Thailand
• Desert safaris of Dubai
• Thai Cooking Classes tours
• Dhow cruises
• Entrance passes to main touristic attractions
• Transfers
• Personalized tours

With a few easy steps, you can search, book and confirm your bookings with travb2b. To access our tour services and packages, all you need to do is to log into our portal using your Company ID, User Name and Password.

This depends on your preferred tours or services’ terms and conditions. Please check with our team in case you have any doubt or need help in this regard.

Yes you can, but this is subject to availability and charges also apply.

When a booking is made, you’ll directly land on the Booking Admin Panel displaying all your reservation details, such as your unique booking reference Number which can be used to check the status of your online booking. Our Reservation team would mail you relevant hotel vouchers with confirmation.

Once booking is confirmed & you have received the itinerary, your guest would be required to take a printed copy of itinerary or access it using our itinerary app

This is an unlikely situation, you can always find the confirmation and vouchered details in Booking Admin panel anytime but still if you face any problem accessing your confirmation details, our technical team is at your service to troubleshoot and resolve your issues at the earliest. Drop us an email to support@travstore.com or give us a call on Helpline + 91 20 6527 0029

Yes you can cancel the booking subject to Cancellation Terms & Conditions. In case of amendment before confirmation you can directly make it on the system. If you have to amend the confirmed booking please get in touch with our operation team via email or telephone

In such case, we request you to send details on live chat or email us. We would be confirming those services offline and will make sure same thing is added to our system for your future use.

If you require heavy customization for your quotation, you can send such query to our Tailor made department which caters to such customized quotes. Email us on hello@travb2b.com for any such request.

Yes, you can create multiple affiliate accounts within your accounts for each team member or branch office, you can check activity of each account on the system

Yes, you would be having an option to give rights to book services or view only option to each account. By setting the account to view only status, your team can only view rate of quotation but can’t confirm services. For confirmation & reservation all bookings would come to you.

Yes, we can white label travb2b system for you, which would enable you to distribute it to your agent partner. You can add your own mark for each agent. However, if your agents are consuming a large amount of bandwidth without booking services & using system only for view rates, we would be reviewing such cases and might have to revoke the account of your affiliate

Yes, you can view & extract your reports from your dashboard.

We use only one standard currency i.e. USD

In order to maintain accuracy of data and avoid unauthorized access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details.

You can choose to make payment either in India (Local taxes would be applicable) or choose to pay in Thailand (Remittance charges would be applicable) by Bank transfers. You can also make payment via credit card, the credit card fees & conversion fee would be applicable

Unusually we work on prepayment model, however if you have large volume of bookings and would be using system very frequently you can apply for credit against the bank Guarantee or credit against floating deposit.

Unless specify stated Cancellation of hotels & Services which have surpassed the grace period to hold would be charged 100% cancellation fees or as stated by the hotel policy

Generally refunds are easy, after cancellation & reconciliation you would be refunded within 5-6 working days after deducting any cancellation fees applicable. However in some cases reconciliation would take some time for taking relevant feedback from customer service team. Your refund would be processed to the same account from which booking was done or our team will issue a credit note which can be redeem in next booking

Of course, our team is available on live chat to assist you with any details required for making a quote.

You can convey all your issues to us by live chat on our portal, our technical team would resolve the issue and reply back to you with the solution. Alternatively you can send an email on support@travstore.com

We prefer to support you on chat, you may call us, however, depending upon the volume of call you might have to wait in the queue.

You can request for live system demo from our operations team, we have added demo videos on our youtube channels which you can access anytime: visit our youtube channel here.

Definitely, they can. We have a well-established Ground Handling Customer support system in our destinations. Travelers can get in touch with any of our customer support team; contact details will be conveyed along with confirmed vouchers.

The bare minimum configuration required for best results from travb2b.com

• Operating system – Windows 7 or above
• 2 GB Ram
• 2 Mbps Internet connections*
• System works best with Google Chrome Web Browser, system is also compatible with latest version of Mozilla Firefox, however we wouldn’t recommend using Internet Explorer as you will see a distorted layout

*Make sure the internet is not shared with multiple system as it will slow down your system

No, currently system is not compatible to work on mobile devices, we would let you know when this feature is added to the system.